We have a comprehensive after-sales service system and a strong technical support team as a backing to safeguard your products.
Our company is committed to providing you with professional services!

Installation and commissioning

It is recommended that the installation and commissioning work of large-scale projects be entrusted to Hangduan's professional installation service team. We will deliver system engineering projects to users with efficiency and quality

Production training

In order to maximize the production capacity of the equipment and maintain long-term stable operation, the Hangduan team regularly provides professional production training for equipment operators on system operation, maintenance, and other aspects

System detection

Our technicians regularly inspect the entire line system to ensure smooth operation and provide maintenance recommendations for areas that need improvement

System upgrade

Based on our strong R&D capabilities and relentless research spirit, we regularly upgrade the mechanical and automation performance of the system, share our technological achievements with users, propose system upgrade suggestions, and discuss system upgrades with users

Problem analysis

Establish technical specialists to analyze the causes of problems encountered during the production process for users, provide effective solutions, and assist users in solving problems in a short period of time

Quick maintenance

After receiving repair and maintenance requests from users, the service team responds quickly and provides effective support for the normal operation of the system with comprehensive services

3H

Provide a responsive response within 3 hours

13588296565

After sales phone number

24H

Satisfy customers with 365 * 24 full-time service

NANJING HANGDUAN CNC MACHINE TOOLMANUFACTURING CO., LTD

Warranty policy

Fast

Timely response, quick response, with multiple after-sales service outlets in China, providing timely and effective technical support to customers

Guarantee

A well-established after-sales service team provides customers with comprehensive after-sales service guarantee

Maintenance

Multiple service modes, customized maintenance modes according to customers' actual needs, to ensure the healthy operation of equipment

Service

Regular free on-site inspections, providing regular maintenance services, comprehensive guarantee maintenance services, and major repairs to relieve customers' worries

Install

We provide product system installation services.

Maintenance

(1)Warranty scope: The scope specified in the warranty contract.

(2)Any of the following situations is not within the scope of free maintenance:

① Damage caused by improper use.
② Damage not caused by our installation, disassembly, or maintenance.
③ Damage caused by force majeure。
④ Products that exceed the warranty period stipulated by relevant national regulations and Hangduan regulations

NANJING HANGDUAN CNC MACHINE TOOLMANUFACTURING CO., LTD

After sales instructions

Nanjing Hangduan CNC Machine Tool Manufacturing Co., Ltd. is a manufacturer of solid waste crushers and solid waste disposal system equipment. We continuously research and develop garbage crusher processes, focusing on environmental issues and solid waste recycling solutions. Committed to providing solid product line solutions for environmental protection and improving user operational efficiency. Hangduan has many years of professional technology and rich experience, specializing in designing and manufacturing specialized equipment for customers with stable performance, easy operation, energy saving and environmental protection. A global perspective and a strong team are the core elements for us to maintain technological leadership. Our company supplies competitive crushing products to the world, including single axis double axis, four axis crushers, coarse crushers, mobile crushers, hazardous waste crushing systems, household waste, kitchen waste, paper mill waste, and industrial solid waste. We also provide one-stop system solutions, including household waste crushing and sorting systems, waste disposal systems for large items, and more.

Company commitment:
1、After the system assessment and acceptance, the product will provide customers with necessary after-sales services for equipment and systems, including equipment maintenance, system operation, technical transformation, equipment updates, etc.
2、After receiving customer feedback on any issues with the product during use, a responsive response should be given within 3 hours. Service and repair personnel should be dispatched within 24 hours of receiving written notice. General faults can be resolved within 24 hours, and major faults should be resolved within 7 days at the latest to ensure the normal operation of customer equipment

Contact our team
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